Tech Support Phone Line: 925-866-8808 option 3
Tech Support email contact techsupport@asicontrols.com
Link to ASI Online Knowledge Base
Link to ASI Training Library
Link to FAQs page

Remote Support

Join ASI web-based training or support session

Click above to join an ASI Controls webex meeting in progress.

Upcoming Essential and Regional training classes:

ASI offers comprehensive support for our value added resellers and OEM customers. Technical support is staffed by personnel with extensive experience in the field or experience training users on how to use ASI products - people who can answer your questions when you need them answered. Technical Support staff can use WebEx technology to connect to your PC and view your screen in real-time, and even take control of your mouse (with your permission) in order to speedily and effectively resolve your issue. Engineering assistance is also available in-house if third-level support is required.

Technical support is available by phone during normal business hours (Pacific time zone), or by email, and an online knowledge base is always available to authorized resellers.

ASI Controls provides free online training using WebEx. Classes are scheduled on a rotating basis, and a video+audio recording of the sessions is posted online for users to download and review to enable independent learning on your own schedule.

We actively encourage newer resellers to come to us for free online training to help them through their first projects. We strive to quickly deliver as much comprehensive training as you need to enable you to complete projects on time.

An extensive online tutorial is freely available for users who want to try to learn the basics at their own pace, right in their web browser. The tutorial covers the fundamentals of configuring ASI controllers.

ASI resellers can also participate in an online forum where they can post questions and answers, exchange sequences (any configuration sequence can be saved as a "function group" and be exported or imported in Visual Expert configuration software), share tips and strategies, and otherwise benefit from the collective experience and knowledge in the ASI community.

ASI Controls does not compete with resellers. We only sell indirect through value-added resellers and through OEM arrangements. We refer all end-customer inquiries to the ASI reseller in the end-customer's region.

ASI Controls is committed to supporting our customers, because we can only succeed if our customers are successful.

Contact info@asicontrols.com or techsupport@asicontrols.com for further support & training information.

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